Effective Date: Jan 1, 2024
1. Introduction
Welcome to ChatSmart Solutions! At ChatSmart Solutions, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
By accessing or using ChatSmart Solutions' services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
2.1
Personal Information:
We may collect personal information that you provide to us, such as your name, email address, and contact details, when you register for an account, contact our support team, or use our services.
2.2
Usage Information:
We may collect information about how you interact with our services, including log data, IP address, device information, and usage patterns. This information helps us improve the quality of our services.
2.3
Cookies and Similar Technologies:
We use cookies and similar technologies to enhance your experience and collect additional information about your usage of our services. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1
Providing Services:
We use your personal information to deliver our services, process transactions, and provide customer support.
3.2
Improving Services:
We analyze usage data to improve the functionality and performance of our services.
3.3
Communication:
We may use your contact information to communicate with you about our services, updates, and promotional offers. You can opt-out of marketing communications at any time.
4. Sharing Your Information
4.1
Third-Party Service Providers:
We may share your information with third-party service providers who help us deliver and improve our services. These providers are bound by confidentiality agreements and are only authorized to use your information for specified purposes.
4.2
Legal Compliance:
We may disclose your information if required by law or in response to legal requests.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or method of electronic storage is entirely secure, so we cannot guarantee absolute security.
6. Your Choices
You can access, update, or delete your personal information by logging into your account or contacting us. You can also opt-out of receiving marketing communications.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at
thomas.adair@chatsmartsolutions.com
Thank you for choosing ChatSmart Solutions!